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First Call Fixes: Proven Techniques to Improve FCR Rates

First Call Fixes: Proven Techniques to Improve FCR Rates

by Siebert Consulting Group | Nov 19, 2024 | Blog

First Call Resolution (FCR) is a critical metric for any customer service operation. It measures the percentage of customer inquiries or issues resolved on the first contact, without the need for follow-up. High FCR rates are indicative of efficient service, customer...
From Interest to Engagement: The Power of Balboa Digital’s Lead Capture Services

From Interest to Engagement: The Power of Balboa Digital’s Lead Capture Services

by Siebert Consulting Group | Nov 12, 2024 | Blog

In today’s fast-paced business environment, capturing and managing leads efficiently is crucial for sustained growth and success. Balboa Digital’s Lead Capture Services are designed to help businesses seamlessly handle inbound calls from potential customers, ensuring...
Ensuring Excellence: Quality Assurance in Call Center Outsourcing

Ensuring Excellence: Quality Assurance in Call Center Outsourcing

by Siebert Consulting Group | Nov 5, 2024 | Blog

In the business world, no matter the industry, customer service is a critical differentiator. Call centers play a pivotal role in shaping customer experiences, making quality assurance (QA) an essential component of call center operations. When outsourcing call center...
Behind the Scenes with Sam Salterio: A Journey of Growth and Innovation at Balboa Digital

Behind the Scenes with Sam Salterio: A Journey of Growth and Innovation at Balboa Digital

by Siebert Consulting Group | Oct 29, 2024 | Blog

Meet Sam Salterio, a Senior Lead Verification Specialist at Balboa Digital, who has carved a niche for herself through dedication and a passion for excellence. Known affectionately as Sam, she has been with the company for over a year and a half, contributing...
Boost your Business’s Lead Generation Follow-Up with Call Center Outsourcing

Boost your Business’s Lead Generation Follow-Up with Call Center Outsourcing

by Siebert Consulting Group | Oct 23, 2024 | Blog

Lead generation is a crucial aspect of any business’s growth strategy. It involves identifying potential customers who are interested in your products or services and nurturing them into becoming qualified leads. Without a strong lead generation strategy, businesses...
Streamline Your Operations: Why Outsourcing Back-Office Support is a Game-Changer

Streamline Your Operations: Why Outsourcing Back-Office Support is a Game-Changer

by Siebert Consulting Group | Oct 17, 2024 | Blog

In today’s fast-paced business environment, companies are constantly seeking ways to streamline operations and enhance efficiency. One effective strategy that has gained significant traction is outsourcing back-office support services. This approach not only helps...
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Recent Posts

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  • From Cold to Gold: Using First-Party Data to Revive Aged Leads

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