Lead Qualification and Transfer
Outbound call to real-time, online request for more information on client services. Qualification and warm transfer to client or partner team when applicable.
Through our online and offline marketing services, we provide a “first line” of engagement for outbound and inbound inquiries for large-scale services clients.
Our team provides outbound programs in real time “speed to lead” in seconds for consumers interested in our client’s services. Our courteous and professional team qualifies interested consumers using proprietary CRM and custom scripts and, if necessary, connects them to the client team.
We use client-branded, white-listed phone numbers to ensure high contact and engagement rates. Our real-time online reporting provides instant visibility to marketing performance, including time and source breakdowns. All outbound contacts comply with federal and state dialing regulations.
- High-quality, skilled agents who stay on script
- Technology ensures fast speed-to-lead
- 90%+ of outbound calls branded with client information and spam-labeling prevention, ensuring highest contact and successful outcome rates
- Real-time reporting and API integrations
- Regulatory compliant calling
Why Choose Balboa
Friendly, professional team members to support your brand
White-listed, branded outbound numbers for higher contact and engagement
Lightning-fast “speed to lead” for real time response
Scalable, flexible staffing - use only what you need
Online reporting and access to call recordings
Simple, fast integration
Contact us to learn more about Balboa Digital's call center solutions.