Services

Contact Services

Clinical Trial Patient Recruitment

Inbound call qualification and appointment setting or outbound contact to prospective participants.

Patient Recruitment

Lead Qualification & Transfer

Outbound call to a real-time online request for more information on client services. Qualification and warm transfer to client or partner team when applicable.

Lead Qualification & Transfer

Aged Lead Outreach

Outbound calls to customers who indicated an interest in client services but were not activated. Qualification and warm transfer to client or partner team when applicable.

Aged Lead Outreach

Lead Capture

Inbound calls from customers interested in client services. Qualification, information capture, and warm transfer to client or partner team when applicable.

Lead Capture

Process Outsourcing

Outbound calls to customers or participants to follow up as part of an integrated business process such as scheduling or rescheduling appointments, verification of service delivery, and/or providing additional services. Warm transfer as needed.

Process Outsourcing

Branded Number Provisioning

Branded, white-listed phone numbers for the client team to improve contact rates and engagement rates and improve regulatory compliance.

Branded Number Provisioning

Surveys

Outbound calls to customers as a follow-up to capture feedback, provide additional information, and warm transfer as needed.

Surveys

Our Approach

Flexible Staffing Model

Pay only for what you use. We utilize a “flexible staffing” model, which allows our clients to only pay for what they use.

Our Flexible Staffing Model

Our Team

You’ll sleep better while we’re awake. Our team will provide quality contact center services for client contact services in all needed time zones.

Our Team

Client Success

Happy clients don’t leave. With over 75 years of experience building quality customer service experiences and supporting online marketing, we understand the importance of working closely with our clients to develop any program.

Our Client Success

Why Choose Balboa

Friendly, professional team members to support your brand

White-listed, branded outbound numbers for higher contact and engagement

Lightning-fast “speed to lead” for real time response

Scalable, flexible staffing - use only what you need

Online reporting and access to call recordings

Simple, fast integration

Learn More!

Contact us to learn more about Balboa Digital's call center solutions.

Free Consultation!

Call us at (888) 883-8160
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