Meet Sam Salterio, a Senior Lead Verification Specialist at Balboa Digital, who has carved a niche for herself through dedication and a passion for excellence. Known affectionately as Sam, she has been with the company for over a year and a half, contributing significantly to its mission and growth.
Career Journey
Q: Can you share a bit about your career journey and how you got to where you are today?
Sam: Certainly. My career journey has been challenging but rewarding. I began at Balboa Digital as a rep through dedication, focus, and a strong support system. I advanced to the role of a subject matter expert and subsequently to my current position as the only senior lead verification specialist. Each promotion provided me with the opportunity to expand my responsibilities and deepen my expertise. I honed my skills in mastering our programs and delivering precise feedback through call listening for coaching purposes. As I progressed, I focused on developing my people skills and contributing to the growth and success of our team.
Daily Responsibilities
Q: What does a typical day look like for you at Balboa Digital?
Sam: A typical day for me at Balboa Digital is both dynamic and engaging. I usually start my day by prioritizing my tasks, checking my team’s queries, and addressing urgent issues with a coffee on the side. I cannot function without coffee. Then, I focus on overseeing campaigns, analyzing data, and developing strategies to improve our work delivery. Overall, my day is a blend of strategic planning, team collaboration, and hands-on execution, all aimed at driving our projects and initiatives forward.
Enjoyment and Challenges
Q: What do you enjoy most about your job?
Sam: What I enjoy most about my job is the opportunity for continuous professional growth while working in a fully remote environment. Being able to advance my skills and take on new challenges from the comfort of my home is incredibly fulfilling. Additionally, I value being part of a robust and supportive team that is committed to delivering excellence. The collaborative spirit and shared dedication to achieving our goals make every project engaging and rewarding.
Q: What challenges have you faced in your role and how have you overcome them?
Sam: One of the significant challenges I initially faced was mastering multitasking. Balancing various responsibilities and managing multiple priorities simultaneously was a steep learning curve. I overcame it by developing a structured approach to task management, prioritizing tasks, and setting clear deadlines. I also sought feedback from colleagues and mentors, which provided valuable insights into managing my workload effectively. Over time, I refined my multitasking skills and improved my efficiency, enabling me to handle conflicting and overlapping responsibilities with greater ease.
Company Culture
Q: How would you describe the company culture at Balboa Digital?
Sam: The company culture at Balboa Digital is dynamic, collaborative, and deeply supportive. We pride ourselves on fostering an environment where innovation and teamwork are at the forefront. One of the standout aspects of the culture is our commitment to continuous professional growth. We encourage ongoing learning and development, ensuring that every team member has the opportunity to advance their skills and contribute meaningfully to our projects. Moreover, there is a strong sense of camaraderie and shared purpose within the team. We celebrate success together and support each other through challenges, creating a positive and motivating atmosphere.
Working from Home
Q: How has working from home been, and what benefits or challenges have you experienced as a result?
Sam: Working from home has been a highly positive experience for me. It offers a blend of benefits and challenges. One of the most fulfilling aspects is the opportunity for continuous professional growth in a fully remote environment. Being able to advance my skills and tackle new challenges from the comfort of my home has been incredibly rewarding and has allowed me to achieve a better work-life balance. Despite the physical distance, our collaborative spirit and shared dedication to excellence ensure that every project remains engaging and impactful. However, like many remote workers, I’ve faced challenges such as maintaining clear boundaries between work and personal life and ensuring effective communication across virtual platforms. These challenges have been manageable thanks to our supportive team and the tools we use to stay connected.
Personal Insights
Q: Can you share a bit about your family?
Sam: Of course. My family is my pride and joy. They serve as a constant support and inspiration. My mom has a fantastic sense of humor that keeps us all laughing, while my dad is more reserved but equally cherished. I have two sisters who love fashion, adding a fun and vibrant dynamic to our family. Despite our differences, we are a close-knit and wonderful family, and I am incredibly grateful for them.
Q: What do you like to do in your free time?
Sam: In my free time, I am passionate about cooking. I find it both challenging and rewarding. I also enjoy traveling and exploring new places, but I equally appreciate the comfort of staying at home. One of my favorite activities is cooking for my loved ones. There’s something truly satisfying about preparing a meal and sharing it with those close to me. Overall, I balance my time between professional growth, travel, and enjoying cozy moments at home.
Inspiration and Goals
Q: Who or what inspires you in your professional life?
Sam: In my professional life, I am inspired by my family, my partner, and the vision I have for my future. Their unwavering support and encouragement fuel my drive and determination. Additionally, the life I envision for myself when I turn 37 motivates me to work hard and continuously strive for excellence. Their influence and my aspirations are central to my professional growth and success.
Q: What are your professional goals for the next few years?
Sam: I have several professional goals for the next few years. One of which is to expand my expertise in digital marketing, project management, and learning new languages. I also want to advance to leadership roles, taking on more significant responsibilities to drive innovation. I plan to focus on identifying new opportunities for improvement and implementing creative solutions that align with our company’s goals. Additionally, I aim to expand my professional network by engaging with industry leaders and participating in relevant forums to exchange ideas and stay connected within the broader industry landscape, all while maintaining a healthy work-life balance.
Why Balboa Digital
Q: Why should a company consider working with Balboa Digital?
Sam: I have mentioned I love Balboa Digital. The work environment here has nurtured me a lot, and as a business considering outsourcing, you should choose Balboa Digital because of our unwavering commitment to excellence. We prioritize clear communication and collaboration, ensuring that our clients are consistently informed and engaged throughout the entire process. Our transparent processes and proactive approach foster a strong partnership, and this often leads us to a successful outcome. Balboa Digital offers scalable and flexible solutions tailored to meet the evolving needs of one’s business. Whether the business needs to scale operations up or down, our ability to adapt our services effectively is supported by our strong communication and teamwork. This flexibility combined with our dedication to delivering outstanding results makes us a reliable and capable partner for outsourcing needs.
Conclusion
Sam Salterio’s journey at Balboa Digital is a testament to her dedication, passion for excellence, and commitment to continuous growth. Her story is an inspiration to those looking to advance their careers and make a meaningful impact in their professional lives.
