GROW FASTER
With Our Professional Call Center Agents
Carefully Selected And Prepared
Choose the best option for your Business
Dedicated Agents
- You select the team members to fill a specific full time role
- Agents develop a deep understanding of the role,
- Direct communication means quicker responses and better integration with your team
- You control training, workflows, and performance management
Best for:
- Roles that require in depth understanding and expertise
- Tasks that have consistent volume
On-Demand Staffing
- Balboa trains and staffs sufficient agents to support your needs across all days and hours. You only pay for what you use.
- Agents are always available to maximize speed to lead on call campaigns.
- During periods of low volume, you do not carry the staff cost.
- We oversee agent and team performance, providing real time online reporting and analysis
Best for:
- Roles that have highly variable task volume
- Tasks where speed of accomplishment is important
About Us
Balboa Digital specializes in providing professional off-shore call center agents. Agents can be dedicated to a role or used in an on-demand capacity. You can choose to have agents log into your telephone system and CRM, or they can use our systems. We support a variety of roles including sales development as well as back office functions. Each agent is thoroughly trained and vetted prior to being assigned a dedicated role, ensuring they are reliable, capable, and committed to your success.
Our Services
We extend and enhance your business
Our clients plug us in to:
We Operate in Your World
We support many industries, including:
Clinical Research
We provide inbound and outbound calls for clinical trial clients, screen individuals interested in joining clinical trials, and follow-up calls for current participants.
Legal
We handle inbound and outbound calls for Legal marketing services, taking calls from individuals seeking an attorney in their area, and providing qualification and warm transfer to the legal office as needed.
Personal Finance
We support debt settlement clients by contacting and qualifying individuals interested in improving their financial situation through debt settlement, credit counseling, or credit repair services.
Education
We contact, qualify, and warmly transfer individuals interested in continuing education with our education services clients.
Mortgage
We help mortgage clients, lenders, and marketing partners, by contacting and qualifying individuals who have expressed interest in securing a loan.
Automotive
We support automotive marketing clients by reaching customers interested in purchasing a vehicle and connecting them with a local dealer. Also, providing follow-up to car buyers to ensure satisfaction with their experience.
Insurance
We assist our insurance clients by contacting and qualifying individuals who have expressed an interest in their services.
Why Choose Balboa Digital
Friendly, professional team members to support your brand
White-listed, branded outbound numbers for higher contact and engagement
Lightning-fast “speed to lead” for real time response
Scalable, on-demand staffing - use only what you need
Online reporting and access to call recordings
Simple, fast integration
What Our Clients Say
Balboa Digital Articles
Why Cold Doesn’t Mean Dead: The Untapped Power of Aged Lead Qualification
We all love a hot lead—but what about the ones that went cold? You might be surprised at how much potential they still hold. Here’s the truth: just because a lead has gone cold doesn’t mean it’s a dead end. Aged leads—when approached with the right strategy—can become...
Global Talent, Local Impact: Nearshore vs. Offshore in Customer Service—Why the Philippines Stands Out
As customer expectations rise and businesses scale across time zones, outsourcing has become a strategic necessity. But not all outsourcing is created equal. Companies today are choosing between nearshore and offshore models to build agile, cost-effective, and...
Thriving Remotely: Supporting Mental Health in the Work-from-Home Call Center
Remote work has redefined the call center experience—and for many agents, it’s been a welcome change. Gone are the long commutes, uncomfortable office conditions, and rigid schedules. In their place: more time with family, better rest, and the freedom to create a...
Learn More!
Contact us to learn more about Balboa Digital's call center solutions.