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Understanding the True Cost of Employing a U.S.-Based Call Center Agent

Understanding the True Cost of Employing a U.S.-Based Call Center Agent

by Siebert Consulting Group | Oct 10, 2024 | Blog

When calculating the total cost of employing a U.S.-based call center agent, it’s essential to consider several additional expenses beyond the base salary. These costs can significantly impact the overall budget and should be carefully accounted for to ensure accurate...
The Rising Costs of U.S.-Based Call Center Agents: A Five-Year Analysis

The Rising Costs of U.S.-Based Call Center Agents: A Five-Year Analysis

by Siebert Consulting Group | Oct 8, 2024 | Blog

Over the past five years, the cost of employing U.S.-based call center agents has notably increased. Various factors, including economic conditions, technological advancements, and shifts in the labor market influence this trend. Let’s delve deeper into the specifics...
Embracing Advanced Call Center Tech with Balboa Digital

Embracing Advanced Call Center Tech with Balboa Digital

by Siebert Consulting Group | Sep 20, 2024 | Blog

In today’s fast-paced digital landscape, businesses need robust, flexible solutions to stay competitive. Balboa Digital stands out by offering cutting-edge technology and custom contact center services designed to meet the unique needs of their clients. Here’s a deep...
Overcoming Business Call Blocking: Monitoring, Remediation, and Call Center Outsourcing

Overcoming Business Call Blocking: Monitoring, Remediation, and Call Center Outsourcing

by Siebert Consulting Group | Sep 18, 2024 | Blog

In today’s digital age, businesses face numerous challenges when trying to contact prospects. Carriers have implemented stringent measures to curb spam and fraudulent calls, which, while beneficial for consumers, can pose significant hurdles for legitimate businesses....
The Benefits of Aged Lead Qualification and Call Center Outsourcing

The Benefits of Aged Lead Qualification and Call Center Outsourcing

by Siebert Consulting Group | Sep 6, 2024 | Blog

In today’s competitive business landscape, maximizing the potential of every lead is crucial. Aged lead qualification, combined with the expertise of a call center outsourcing company, offers a strategic advantage. Here’s an in-depth look at the benefits:...
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