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Elevate Your Customer Feedback with Balboa Digital’s Survey Call Center Services

Elevate Your Customer Feedback with Balboa Digital’s Survey Call Center Services

by Siebert Consulting Group | Dec 9, 2024 | Blog

Understanding your customers’ needs and experiences is crucial in today’s competitive business landscape. Surveys are a powerful tool for gathering this valuable feedback, and Balboa Digital’s survey call center services are designed to help you...
Call Center Outsourcing in 2025: Trends, Stats, and the Role of the Philippines

Call Center Outsourcing in 2025: Trends, Stats, and the Role of the Philippines

by Siebert Consulting Group | Dec 3, 2024 | Blog

As we approach 2025, the call center outsourcing industry continues to evolve, driven by technological advancements, changing customer expectations, and the global shift toward remote work. This blog post explores the key trends and statistics shaping the future of...
Behind the Scenes with Kimberly Bermejo: Insights into Team Leadership at Balboa Digital

Behind the Scenes with Kimberly Bermejo: Insights into Team Leadership at Balboa Digital

by Siebert Consulting Group | Nov 26, 2024 | Blog

In this Q&A session, we sit down with Kimberly Bermejo, a team lead at Balboa Digital, to discuss her journey, experiences, and insights into quality assurance. Kimberly shares her career path, the challenges she has faced, and what makes her role fulfilling....
First Call Fixes: Proven Techniques to Improve FCR Rates

First Call Fixes: Proven Techniques to Improve FCR Rates

by Siebert Consulting Group | Nov 19, 2024 | Blog

First Call Resolution (FCR) is a critical metric for any customer service operation. It measures the percentage of customer inquiries or issues resolved on the first contact, without the need for follow-up. High FCR rates are indicative of efficient service, customer...
From Interest to Engagement: The Power of Balboa Digital’s Lead Capture Services

From Interest to Engagement: The Power of Balboa Digital’s Lead Capture Services

by Siebert Consulting Group | Nov 12, 2024 | Blog

In today’s fast-paced business environment, capturing and managing leads efficiently is crucial for sustained growth and success. Balboa Digital’s Lead Capture Services are designed to help businesses seamlessly handle inbound calls from potential customers, ensuring...
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Recent Posts

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  • AI vs. Human Touch: Why Human Interaction Still Matters in Customer Experience
  • From Cold to Gold: Using First-Party Data to Revive Aged Leads

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