GROW FASTER
With Our Professional Call Center Agents
Carefully Selected And Prepared
Choose the best option for your Business
Dedicated Agents
- You select the team members to fill a specific full time role
- Agents develop a deep understanding of the role,
- Direct communication means quicker responses and better integration with your team
- You control training, workflows, and performance management
Best for:
- Roles that require in depth understanding and expertise
- Tasks that have consistent volume
On-Demand Staffing
- Balboa trains and staffs sufficient agents to support your needs across all days and hours. You only pay for what you use.
- Agents are always available to maximize speed to lead on call campaigns.
- During periods of low volume, you do not carry the staff cost.
- We oversee agent and team performance, providing real time online reporting and analysis
Best for:
- Roles that have highly variable task volume
- Tasks where speed of accomplishment is important
About Us
Balboa Digital specializes in providing professional off-shore call center agents. Agents can be dedicated to a role or used in an on-demand capacity. You can choose to have agents log into your telephone system and CRM, or they can use our systems. We support a variety of roles including sales development as well as back office functions. Each agent is thoroughly trained and vetted prior to being assigned a dedicated role, ensuring they are reliable, capable, and committed to your success.
Our Services
We extend and enhance your business
Our clients plug us in to:
We Operate in Your World
We support many industries, including:
Clinical Research
We provide inbound and outbound calls for clinical trial clients, screen individuals interested in joining clinical trials, and follow-up calls for current participants.
Legal
We handle inbound and outbound calls for Legal marketing services, taking calls from individuals seeking an attorney in their area, and providing qualification and warm transfer to the legal office as needed.
Personal Finance
We support debt settlement clients by contacting and qualifying individuals interested in improving their financial situation through debt settlement, credit counseling, or credit repair services.
Education
We contact, qualify, and warmly transfer individuals interested in continuing education with our education services clients.
Mortgage
We help mortgage clients, lenders, and marketing partners, by contacting and qualifying individuals who have expressed interest in securing a loan.
Automotive
We support automotive marketing clients by reaching customers interested in purchasing a vehicle and connecting them with a local dealer. Also, providing follow-up to car buyers to ensure satisfaction with their experience.
Insurance
We assist our insurance clients by contacting and qualifying individuals who have expressed an interest in their services.
Why Choose Balboa Digital
Friendly, professional team members to support your brand
White-listed, branded outbound numbers for higher contact and engagement
Lightning-fast “speed to lead” for real time response
Scalable, on-demand staffing - use only what you need
Online reporting and access to call recordings
Simple, fast integration
What Our Clients Say
Balboa Digital Articles
AI vs. Human Touch: Why Human Interaction Still Matters in Customer Experience
In today’s digital-first world, artificial intelligence (AI) is transforming customer service at lightning speed. From chatbots to predictive analytics, businesses are embracing automation to streamline operations and scale support. But as impressive as these tools...
From Cold to Gold: Using First-Party Data to Revive Aged Leads
In the fast-paced world of performance marketing, aged leads often get left behind. These are contacts who once showed interest but never converted—perhaps the timing wasn’t right, or the message didn’t resonate. But what if those leads weren’t dead ends, but dormant...
The Future of CX: Outsourcing as a Strategic Customer Experience Partner
In the age of customer-centricity, businesses are rethinking the role of outsourcing. No longer just a cost-saving tactic, outsourcing is evolving into a strategic partnership—one that can elevate customer experience (CX), drive loyalty, and fuel growth. From...
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Contact us to learn more about Balboa Digital's call center solutions.