Your Trusted Partner for Full-Service Debt Resolution Staffing email

Your Trusted Partner for Full-Service Debt Resolution Staffing

Expert debt resolution BPO services: settlement, negotiation, customer service. 15+ years supporting debt relief teams with proven results.

Debt Resolution Services

Whether you’re generating demand or guiding consumers to resolution, we support debt resolution teams focused on

doing things the right way. If your organization operates in any of the areas below, we should connect.

  1. Debt Settlement (Front-End, Back-End, and Full-Service)
  2. Lending & Alternative Financial Products
  3. Credit Counseling & Debt Management
  4. Consumer Legal & Insolvency Services
  5. Lead Generation & Performance Marketing Firms
  6. Technology & Platform Providers
  7. Collections, Recovery & Post-Settlement Services
  8. Compliance, Data & Financial Services

What Our Teams Deliver — Per Agent, Per Day

  • Real output. Real scale. Real results.
  • 20+ transfers
  • 25+ welcome calls
  • 3+ traditional, 1+ unique, 10+ bulk negotiations
  • 50+ client authorizations
  • 32+ creditor payments
  • 50+ customer service calls
  • 12+ underwriting files processed
  • 32+ accounts quality checked

(Actual volumes vary by workflow, role, and program design.)

A True Extension of Your Business

For 15+ years, Balboa Digital has partnered with organizations across the debt resolution ecosystem. We specialize in front-end, back-end, and full-service staffing solutions, supporting both debt relief providers and attorney-model organizations with teams that integrate seamlessly into existing operations.

How We Support Debt Resolution Teams

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  • Lead Qualification & Transfer: Pre-qualified leads to free up your specialists.
  • Underwriting Support (non-voice): Let us look over accounts post enrollment and ensure everything is in line.
  • Welcome Calls: Conducted within 24 hours of signup to keep your salespeople focused.
  • Negotiators: Proven expertise for traditional, unique, or bulk accounts.
  • Settlement Support: Handling ATC/POAs and applying them directly to accounts.
  • Authorizations: Outbound calls to confirm client agreements on settlements.
  • Creditor Payments: Let us handle payment resolution, including check-by-phone, by email or web portal setups and payments.
  • Customer Service: Inbound calls and courtesy follow-ups.
  • Loan Offerings: Assisting clients with faster debt resolution after consistent draft history.
  • Quality Assurance (non-voice): Post-negotiation, we perform QA checks to ensure accuracy before accepting or rejecting

Meet the Team Behind the Work - Nice video (3 different agents)

Ready to see what this could look like for your operation?

Let's Talk!