Lead Qualification

Inbound call from customers interested in client services.  Qualification, information capture, and warm transfer to client or partner team as applicable.

Balboa provides friendly phone teams that can professionally and efficiently respond to inbound calls from clients in response to their online or offline marketing efforts.

We can support all inquiries for inbound programs or provide overflow support for client teams during peak volume. Our team can flex to handle spikes then deploy to other programs during lower volume intervals. Clients only pay for what they use.

Our team handles inbound calls using client custom scripting, including responses to the most common questions. Each interested consumer is qualified, and relevant information is obtained. We can transfer the interested consumer to a client or partner team when applicable. Real-time online reporting and links to call recordings provide transparency in program performance.

Features

  • High-quality, skilled agents who stay on script
  • Flexible staffing model scales up and down to meet demand; pay only for usage
  • Technology ensures fast speed-to-answer
  • Real-time reporting and API integrations

Why Choose Balboa

Friendly, professional team members to support your brand

White-listed, branded outbound numbers for higher contact and engagement

Lightning-fast “speed to lead” for real time response

Scalable, flexible staffing - use only what you need

Online reporting and access to call recordings

Simple, fast integration

Learn More!

Contact us to learn more about Balboa Digital's call center solutions.

Free Consultation!

Call us at (888) 883-8160
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