Inbound call from customers interested in client services. Qualification, information capture, and warm transfer to client or partner team as applicable.
Balboa provides friendly phone teams that can professionally and efficiently respond to inbound calls from clients in response to their online or offline marketing efforts.
We can support all inquiries for inbound programs or provide overflow support for client teams during peak volume. Our team can flex to handle spikes then deploy to other programs during lower volume intervals. Clients only pay for what they use.
Our team handles inbound calls using client custom scripting, including responses to the most common questions. Each interested consumer is qualified, and relevant information is obtained. We can transfer the interested consumer to a client or partner team when applicable. Real-time online reporting and links to call recordings provide transparency in program performance.
- High-quality, skilled agents who stay on script
- Flexible staffing model scales up and down to meet demand; pay only for usage
- Technology ensures fast speed-to-answer
- Real-time reporting and API integrations
Why Choose Balboa
Friendly, professional team members to support your brand
White-listed, branded outbound numbers for higher contact and engagement
Lightning-fast “speed to lead” for real time response
Scalable, flexible staffing - use only what you need
Online reporting and access to call recordings
Simple, fast integration
Contact us to learn more about Balboa Digital's call center solutions.