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Top 5 Misconceptions of International Call Centers

Posted: 07/01/2014

If you are currently using in house resources to support call center activities, you may be considering partnering with an international call center as a more cost effective option to handle some of the less complex calls. Here are some common misconceptions about using an international call center you may come across. Full Story

Thinking About an Outsourced Call Center? - Ten Things to Consider

Posted: 06/25/2014

Outsourced Call Centers have become an integral part of the Online Lead Generation Industry. They are used to generate new leads as well as verify, qualify, and warm transfer leads. They are utilized by lead generators, aggregators, and buyers. If you are considering the use of an outsourced call center, or if you make or take calls in-house today and wonder about outsourcing, there are numerous things to consider. We reveal our top 10. Full Story