In the competitive digital marketing landscape, Balboa Digital stands out with its unique “Quality and Transfer” services. Designed to support clients in reaching potential and existing customers by phone, these services offer a comprehensive solution for outbound calling needs.
The Performance Component: Quality, Affordability, and Superior Technology
Our service is three pillars: Quality Agents, Competitive Pricing, and Best-in-Class Telephony.
Quality Agents
At Balboa Digital, we believe that the quality of our agents is paramount. To attract and retain top talent, we offer compensation and benefits significantly above market rates. Potential team members undergo a rigorous screening process, with only about 10% of applicants passing and being hired provisionally.
These selected agents are then thoroughly trained and go through a 90-day evaluation process where their attendance, work quality, and efficiency are measured. Only about 40% of agents pass this crucial step. The result? A team of motivated, high-quality agents that consistently deliver for our clients.
Competitive Pricing
While our agent costs are higher than average to maintain quality talent, we provide competitive pricing for our clients. We achieve this by focusing our talent in the Philippines market, where compensation expenses are lower than in the US. Clients can choose to pay either on a per-lead or agent-minute basis.
These pricing models allow our clients to have agents available at all times to respond to client requests, optimizing speed to lead, while only paying for what they use. This means not paying for staff to sit when the volume is low.
Best-in-Class Telephony
Having the right telephony is the third component to delivering excellent Performance. At Balboa Digital, we’ve developed an integrated approach to delivering for our clients. We leverage leading telephony providers such as Twilio and Genesys, combined with proprietary software, to ensure our clients’ needs are met. The result is reliable performance, excellent speed to lead, custom scripting, and program formatting – all at a competitive cost.
But our service goes further. It includes supporting real-time client integration, actively monitoring and integrating federal and state dialing regulations, managing phone number reputations, branding, and white-listing to ensure call delivery, and managing serial litigator requests.
Most of our “On-Demand” clients require real-time integration with their CRM. This is critical to provide consistent “speed to lead” to call prospective customers. We also typically post back the results of calling every customer, either on every call or when the agreed call program for that customer is completed. We support integrations with all major systems as well as proprietary solutions. We will find a way. Clients also use integrations to share “do not call” outcomes if they are partnering our calling with an SMS communication program. Most integrations allow us to use the customer caller ID when making a transfer so the customer’s information is available to the transferred agent without asking for additional data.
Balboa Digital’s Quality and Transfer services offer a comprehensive, high-quality, and competitively priced solution for outbound calling needs. With our focus on quality agents, competitive pricing, superior technology, and real-time integration, we’re committed to helping our clients reach their customers effectively and efficiently.
