Building dedicated teams that create value for clients while providing meaningful career opportunities for global talent.
Balboa Digital is a staffing and technology company that helps US companies scale efficiently through dedicated global teams and AI-powered solutions. We specialize in building workforce extensions that integrate seamlessly into your processes, systems, and culture.
Our nearshore operations in Colombia and offshore teams in the Philippines give you access to top-tier talent in the right time zones, while our proprietary Digital Agents handle high-volume interactions at scale.
The principles that guide how we work with clients and build our teams.
We invest in our people to build stable, engaged teams with long-term impact.
Every engagement is driven by clear KPIs, transparency, and real ROI.
We align with your goals, culture, and long-term success - not just the work.
Compliance designed for regulated industries coupled with enterprise-grade security.
Modern technology and evolving processes that continuously improve outcomes.
Honest communication, clear expectations, and dependable execution.
Experienced executives with deep expertise in operations, technology, and global workforce strategy.
Founder
Mark Garms is the Chief Executive Officer of Balboa Digital, where he leads the company's mission to help clients scale efficiently by aligning people, process, and technology. With more than 20 years of experience building and operating high-performing call center and outsourcing organizations, Mark brings deep expertise across sales, customer operations, and global workforce strategy.
Founder
Tim Nelson serves as Chief Financial Officer of Balboa Digital, bringing more than 25 years of experience using technology and data to solve complex business challenges. His career spans financial leadership, product strategy, and digital operations, giving him a unique ability to bridge financial discipline with scalable technology execution.
Founder
Kevin Wagoner is the Chief Technology Officer of Balboa Digital, where he leads the company's technology strategy and client implementations. With a career rooted in technology and product innovation, Kevin has built and scaled systems that support high-volume customer engagement and revenue-critical operations.
Dedicated leaders driving operational excellence across our global teams.
President, Philippines Operations
Team Member Since 2014
Group Leader
Team Member Since 2011
Group Leader
Team Member Since 2013
Human Resources
Team Member Since 2019
Client Success
Team Member Since 2013
Technology
Team Member Since 2020
Client Success
Team Member Since 2024
Accounting
Team Member Since 2024
We help organizations lower costs and accelerate growth with confidence by providing high-quality, vetted global talent and AI-powered solutions—while creating meaningful, career-building opportunities for our people.
To set the standard for global staffing by combining industry expertise and operational excellence.
Strategic locations designed to serve North American clients with the right talent at the right time.
Headquarters and client services. Strategic oversight and enterprise relationship management.
Nearshore bilingual teams. Same time zone alignment with cultural affinity for North American markets.
Offshore English-speaking teams. 24/7 coverage with exceptional English proficiency and service culture.